If you belong to more than one workspace, the support panel had a confusing habit: it always reopened your most recently updated conversation, no matter which workspace it belonged to. Switch from one workspace to another, open support, and you'd be looking at the *other* workspace's transcript.

Support conversations are now scoped to the workspace they were started in. Switch workspaces and the panel shows that workspace's own thread — or a fresh one if you haven't talked to support there yet. Your history still belongs to you; the active workspace just decides which conversation is in front of you.